We pride ourselves in handling your orders quickly, with most in-stock items shipping within 24-48 hours. Should your order include few items, they may arrive in separate packages and at variable times based on availability.
We do not currently accept international orders.
Please contact us at sales@tarantularoom.co.uk or +447741250707 if you have additional questions about shipping to other countries
We have our distributors in few EU countries already and planning to expand overseas very soon.
Refund Options
You can choose to receive store credit for your return, or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount.
For credit card refunds, we’ll begin issuing your refund once we’ve received notification that you have returned your item(s). Most banks will process the refund within 3-5 business days.
For all other refund methods, please allow up to 2 weeks for us to fully process your return and issue your refund.
Full Terms and Conditions
We cannot accept your purchase order unless you agree to these terms. Please feel free to call us at the phone number at the bottom of this page with any questions. You can also let us know if you have a preferred payment method that you would like added to our payment options.
Order Confirmation
After your order is completed, you will be sent a confirmation email to the email address provided. Included will be an order number – this is your reference number in case you have any questions about your order. Please review the order summary to confirm your order information is correct and save the email as a receipt of your purchase. If you don’t receive a copy, first check your junk mail and then check My Account or contact us.